Salesforce occupies a pole position in the world of enterprise CRM. On the flip side, the CIO magazine reports that about 33% of all CRM projects fail. This occurs because it takes a significant amount of time to determine all of the benefits of Salesforce services for your business and complete the essential change management processes.
Because of the plethora of options for Salesforce consulting partners available today, it can be tough to choose which one to work with. Fortunately, Salesforce consultants are here to help. The capabilities and attributes to consider when choosing a Salesforce consultant have been compiled here by our team of experts.
Advantages of Hiring a Salesforce Consultant for Cloud Services?
- Evaluate your business processes
When you have a business idea, you should examine it to determine its viability, which can also indicate whether it will break or make your company’s value chain. Nowadays, organizations manage vast amounts of data, making it tough to take action. In such cases, contacting a competent Salesforce consultant can assist you in clearing up any uncertainties or confusion about the Salesforce implementation process.
A salesforce consultant has been seen to benefit your organization in a variety of ways, including delivering a better solution to various impending challenges and objectively analyzing your tactics and ideas.
- Get advice from an expert
When you choose a competent Salesforce consultant, you can expect to receive expert advice on how to build your organization. These consultants will not only give you what you have requested for your organization, but will also focus on multiple aspects of your business like market dynamics, competitors, and more. They understand what will and will not work for your company, and make several business-related suggestions. As a result, this specialist knowledge can provide you with an unbiased outside perspective and prove to be a valuable asset to your organization.
- Get an insightful assessment of your business
Consultants are a different breed when compared with developers. While developers only work with code, a Salesforce consultant will have a thorough understanding of the business processes, needs, KPIs, and business objectives. These experts evaluate your company’s business processes, analyze its capabilities, identify issues, and recommend the best features, packages, and products for your company to have an impactful Salesforce experience.
- Better utilization of resources
It is a known fact that making changes or integrating a new system into an existing one requires significant expenses, effort, and engagement. Employing a Salesforce expert can complete the task while saving your firm money, time, and staff hours. Additionally, all of these savings can be channeled to increase your organization’s operational efficiency.
- Long-lasting relationships
Salesforce is a demanding platform and needs time to effect improved relationships with customers. It would be fair to say Salesforce matures over time alongside its users. Furthermore, Salesforce is regarded as an environment that learns and teaches its users. As a result, hiring an expert can ensure you get long-term, 24/7 support. These professional services can assist you with the latest platform upgrades and innovations.
- Implement Salesforce updates
As the business world evolves, Salesforce’s product strategists and developers must get a grip on the shift. Salesforce, as a result, provides updates in stages to assist your firm stay ahead of the competition and capitalize on them. The best Salesforce professionals can help you stay up to speed on platform upgrades at a low cost. These skilled experts deal with a wide range of customers from diverse industries, ensuring that they fully comprehend the benefits of every upgrade.
- Efficient Solutions for problems
Salesforce handles enormous amounts of data. As a result, it is critical to develop comprehensive Salesforce strategies that allow you to effortlessly manage all that data and derive value from it. Business leaders may feel disoriented at times or have difficulty developing an effective Salesforce strategy. Complex systems can lead to a variety of complex challenges and scenarios. In such a case, having a competent Salesforce partner will ensure that the problem is resolved by taking the essential actions and keeping the system working properly.
- Get insight into the customer experience.
A customer-centric approach is a prerequisite for every organization in the fast-paced world of today. Customers expect companies to continuously innovate and offer more workable solutions. As a result, organizations must carefully evaluate their customers’ wants in order to remain competitive in the market. This is where a professional Salesforce consultant can help you.
- Smooth customization
The evolution of business goals is an ongoing process and goes hand-in-hand with new challenges. There may be occasions when you need something more from your existing Salesforce solution to align with new goals and address new challenges. In such a scenario, a professional consultant can assist you in determining your exact business requirements and implementing platform customizations quickly and efficiently.
- Provides training to the users
Working with the best Salesforce consultant can assist you in providing training to your employees who will be using the Salesforce platform. These experts will inform you of recent modifications and upcoming upgrades by educating you on effective business practices. However, the finest type of instruction comes from a consultant with years of expertise and excellent technical concepts and knowledge. When your organization obtains expert training, errors and failures are mitigated to a large extent.
- Get perfect solutions and save your time
Time is perhaps the most valuable commodity for businesses regardless of industry. Whether it’s creating quantifiable business goals, developing development strategies, assigning work to after-sales support teams, delivering a service or product, or recruiting and maintaining clients, time is critical to your company’s growth.
As a result, engaging the best Salesforce partners can help your company receive robust solutions for acquiring new customers, increasing overall efficiency, and meeting your business needs. These experienced consultants, who are well-versed in technical aspects, can guide you through the Salesforce setup process. By continuously monitoring the development of your project, these experts can assist you in meeting your business objectives.
Criteria for Choosing a Salesforce Cloud Consultant
Once you have a grasp of your project strategy, It’s time to choose a partner and determine which one would best suit your needs. When selecting a Salesforce cloud consultant, we recommend the following criteria :
Certified Salesforce Consultant
It is imperative that you work with a partner who has certified Salesforce professionals on their payroll. Salesforce certifications reflect a commitment to learning, and knowledge of best practices and demonstrate deep understanding of the sector. Ensure that they have the requisite industry-aligned Salesforce credentials to work on your project.
Industry-Specific Expertise
A thorough evaluation of a Salesforce consulting partner’s expertise in the relevant industry is very important. After all, every industry has to deal with its unique challenges.
Your partner should have a thorough awareness of your industry, its specific issues, and regulatory standards. A demonstrated track record of successful implementations in your business speaks volumes about their expertise.
The partner’s understanding of best practices for a certain project can improve its chances of success. Look for a partner with a portfolio that matches your needs and aspirations.
Scope of Services
Ensure that your Salesforce partner can provide a full range of services, including initial evaluation, solution design, development, installation, training, continuing support, and everything else required for the project.
A holistic approach facilitates smooth transition and long-term success. Furthermore, the partner’s capacity to adjust services to your organization’s size, goals, and complexity is critical for a custom solution.
Project Management and Pricing Strategy
Customers don’t like surprises when it comes to spending. Work with someone whose pricing is competitive, fair, and transparent, with no unforeseen costs or fees. Make sure they have a sound project management approach that includes milestones, timelines, and frequent updates on project progress.
A well-structured change management plan and risk mitigation approach can help to ensure project success and cost containment. Choose a partner whose pricing and project management strategy is aligned with your budget and goals.
Trustworthiness and Customer Reviews
When selecting a Salesforce consultant, prioritize trustworthiness. Look for testimonials, case studies, and client references to determine their reputation and dependability. Customer reviews and feedback provide essential information about their performance, ethics, and dedication. A trustworthy partner will instill confidence in your collaborative efforts.
Post-Implementation Support and Maintenance
Sustainable success is dependent on strong post-implementation support and maintenance. Ensure that your chosen partner provides extensive support services, such as troubleshooting, upgrades, and user training.
A well-structured maintenance plan ensures that your Salesforce solutions continue to function properly. Dependable support lowers downtime, boosts output, and safeguards your investment.
Hiring the right Salesforce consultant can help you understand your customers’ viewpoints by advising you on how to use the platform most effectively. Salesforce has proven to be an excellent tool for understanding customers better. Furthermore, it provides you with a deeper understanding of your customers’ preferences, search history, and favorite products.
A skilled consultant can also assist you in identifying certain aspects of your organization that you can bypass. The services supplied by these experts can improve the customer experience and provide you with a competitive edge in the market. Furthermore, that can help you create best-in-class cross-channel customer experiences.
Overall, hiring a Salesforce consultant can help your organization in a variety of ways. Girikon is a global Gold Salesforce consulting partner with operations in 3 continents. We offer a complete range of Salesforce implementation services to help businesses in getting their CRM off the ground with a comprehensive implementation approach tailored to their individual requirements. Contact us today for a free Consultantion
